Appliances: that is where we designers get tripped up with mistakes that cost us big bucks and manufacturers get off Scott free with disclaimers.
Ask any kitchen designer and they will tell you a litany of horror stories about the dishwasher or refrigerator panels that were ordered with the cabinets and didn't fit because the manufacturer exercised their posted right to change their products without notice. Or the oven that didn't fit in the oven cutout for the same reason. We've all got 'em.
I recently spent hours online and on the phone trying to find the overall installed height of a Bosch stacked washer and dryer my client had selected. We were building it in and I needed dimensions for the cabinet order.
One would think that the maker of the appliances would know what they were making. Wouldn't one?
When I finally gave up and called the company, the customer service people didn't have the information either. Nor could they tell me the height of the component that fits between the washer and dryer with a pullout folding surface.
I asked to speak with a supervisor and got the same answer: No answer. Not acceptable when we are planning an expensive cabinet order.
I gave up and called my client and advised them to buy a Miele instead. If that's what Bosch calls customer service, my clients won't have to deal with it. That's for sure! Miele gives designers and buyers accurate documentation and exceptional customer service, along with longevity that can't be beat.
I have a LONG memory when it comes to things like this. It is these very issues that drive designers to recommend and specify products with good customer service, track record and documentation and caution against those who do not offer same.
In these days of attention to money saving it is often the lower priced appliances that are lacking in customer service.
In this case that's penny wise and pound foolish.
Peggy
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